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We guarantee our products to be free from defects in workmanship and production. We want you to be 100% satisfied with your awards purchase. We understand that problems are rare but when one occurs, we will do everything within our power to make sure you are happy. 

Items that are defective, broken or engraved incorrectly can be exchanged or returned for a full refund for 30 days. We send proofs of engraving on every order. Should you approve a design with an incorrect spelling you are responsible for the error. However, we will work with you to resolve this at a minimum cost to you.

We want you to be happy and we guarantee we will work to make sure that any problem is resolved quickly and easily – no hassles.